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Reilly International is an innovative and established international freight forwarder, consolidator and customs broker. We offer an exciting and enjoyable office environment and are always looking for motivated and experienced individuals.

Client Services Import Specialist Wood Dale IL

Reports to: Import Team Leader


Job Summary: Responsible for all duties and tasks regarding a client’s movement of freight from foreign countries into the United states. The Client Services Import Specialist is the single point of contact within Reilly for the client they support. This position requires extensive written and verbal communication, the ability to multitask, and a willingness to build enduring relationships with their clients.

Duties & Responsibilities: Specific duties include, but are not limited to:


  • Manage group of clients from beginning (of supply chain) to end including:
    • Management of Client requirements, including understanding their business requirements and anticipating needs.
    • Coordinate with partners for pickup of freight at origin.
    • Consistent updating of status of clients shipments.
    • Product Classifications
    • Customs Clearance
    • Proper and timely invoicing of clients
    • Dispatch/ oversee final delivery to named destination.
    • Auditing and compliance review of shipments and entries
  • New Client Set-up and coordination with Business Development Team


Skills and Educational Requirements: Three years’ experience in a brokerage or freight forwarding role.  Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams). Excellent communications skills, verbal and non-verbal. Working knowledge of CargoWise One logistics software.  


Inter-relationships:    As the designated single point of contact, the Client Services Import Specialist may collaborate with all levels of personnel within the client company, it’s agents, vendors and customers. You will occasionally have Video calls in support of your clients.   


Working conditions:  Work is performed on site at Reilly International offices, there may be instances where you make work beyond normal operating hours. There may be instances where you travel to client locations.


Needed Attributes: Extremely well organized, disciplined and motivated.  Ability to multi-task, prioritize and meet deadlines.   Positive and enthusiastic.  Creative.  Resourceful.  Decisive, thorough and detail oriented. Sound knowledge of import regulations and Harmonized Tariff Schedule.


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